FlyerTalk Forums - View Single Post - Deterioration of treatment of elites during irregular operations?
Old Jun 19, 2019, 4:43 pm
  #9  
scubadu
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Originally Posted by Often1
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Finally, remember that one of your options if a flight is cancelled or substantially delayed is a refund of the ticket. It is not always the case that other carriers will be more expensive at the last minute. Bear in mind that AA does not interline with B6 or WN. In the case of DCA-ABQ, there are at least 9 frequencies a day (all with at least one connection). But, AA cannot book them. You can. If you can see positive space on WN, grab it, and cancel AA.
Good advice. Cancelled makes sense, that is pretty clear. But in AA's policy, what is the definition of "substantially delayed" that would allow one to obtain a refund?

Regards
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