Originally Posted by
callmedtop
I've also stayed here ~10 times and have only been in a regular room once. Rarely use TSUs and it always seems to work out. Sometimes need to give the front desk a nudge but not always.
Good data point. There's definitely a small group of people who really have a distaste for this hotel and are bound and determined to tell the world about their issues. I'm not one to say they offer global industry-leading service, but by NYC standards they are above average in my experience, and I've never had them NOT deliver what's required by the WOH Hyatt T&Cs. In my case, they've always gone slightly beyond the T&Cs...