Originally Posted by yjc281

which Excelsior? I stayed in Westin Excelsior Rome last week and wasn't impressed. Staff was not friendly, suite was very run down with worn and stained carpet, dirty hallways, I sent only two family members to breakfast(since they only comp 2), and was told the server completely ignored them with no service at all. Since award stay was 5th night free we took a break and booked an apartment called NAP Luxury Guesthouse in Naples. Which I believe is better than Renaissance Naples and the Excelsior. It only cost me about $200 worth of Chase UR points for 3 adults and two kids. I considered the Renaissance but ruled it out due to bad reputation. I guess I made the right decision!