I had a 3 night stay there in January as an Ambassador. My SNA weren't confirmed and I received the same room I booked (High Floor, Superior). I was thinking I'd get cleared for one of their family rooms, but it never happened. I did receive 2 drink vouchers for complimentary alcoholic beverages each night, however I only used the benefit on one evening. The room I stayed in had paper thin walls...well, maybe not all the walls, but the sound traveled very easily through the closet walls. I could hear everything in the room next door.

The hotel was very busy and the parking garage was a zoo. Took me over 30 minutes to get my car out. In previous years it always took 10-15 minutes, but now there are many more cars parked there and the lot attendants have to play car tetris. If you're driving there and plan on parking, try to let the attendants know when you'll need the car next, although YMMV.