Originally Posted by bjm5

I received a email from the hotel today which is contradicting to my approved BRG claim. Can I ignore the email since my reservation was already modified by BRG team and shows the discounted rate? Someone at insider.marriott.com suggested I submit a support request there, but I hope I don't have to deal with that hassle.

My claim was denied the first round because the rate disappeared when BRG agent checked. It came back up after a few hours, so I replied to the denial email to contest, and it went through the 2nd time. I was wondering if my email reply went to the hotel that caused the confusion, but the reply was only addressed to [email protected]. It's confusing why the hotel would send such email to me directly, and made some nonsense suggestions. If I do what they suggested, I will be paying 25% more than my confirmed rate and losing my platinum elite benefits.

Email from hotel


Email from BRG