Originally Posted by
ajnaro
The number I called was (+852) 800-969-848. The agent was Nicole Liu, Lead Customer Service Agent. She speaks fluent English and was very helpful. The 800 number goes through to Chongqing. The number you give above appears to be Chongqing as well.
I wonder why I got an agent who made the date changes on the phone and manually reissued the ticket, while you got one who sent it to QR DOH?
Originally Posted by
ajnaro
I don't recall the details, but I probably called in late afternoon. I had to ask the travel agent to insert a release to AA. The changes I requested did go through tariffs, who apparently approved. The total charges for date changes on 11 segments (no route changes) was USD $301. A few days after paying this amount I received a "trip confirmation and receipt" by email from AA.
That's terrific that AA tariff reissued it for you. I wish I could get that kind of luck.