Today I have been receiving this message:
Dear Lubomir,

Please accept our sincere apologies for the inconveniences we may have caused you but I would like to inform you that we are taking care of your incident.

We are doing everything that is in our hands to solve the incident as soon as possible but especially to avoid this to happen again.

In this week you will find your Avios added to your account.

Kind regards.

The first e-mail: days
The second mail: hours
The third mail: this week
Can I trust them?