Originally Posted by
anabolism
I'm surprised that you got a QR HKG agent who sent it to QR DOH rather than do it themselves. Do you happen to know which agent you spoke with? I've had Henry handle date changes and reissue the ticket on the spot. The number I've called was +86 23 6037 1210. Has that changed?
The number I called was (+852) 800-969-848. The agent was Nicole Liu, Lead Customer Service Agent. She speaks fluent English and was very helpful. The 800 number goes through to Chongqing. The number you give above appears to be Chongqing as well.
I'm also very surprised and happy for you that you got an AA RTW agent who agreed to make the date changes, especially because you probably had to call or email your issuing travel agent and then call AA back. My experience with AA has been that even if the RTW agent agrees to do something, tariff or ticketing usually objects and refuses to issue the ticket, instructing the agent to put back the reservation to match the ticket. Do you know which AA RTW agent you spoke with? And roughly the time of day (I wonder if there might be a time period when one is more likely to get lucky with AA tariff/ticketing)? Also, if you don't mind, roughly how much did AA tariff want you to pay in taxes/fees?
I don't recall the details, but I probably called in late afternoon. I had to ask the travel agent to insert a release to AA. The changes I requested did go through tariffs, who apparently approved. The total charges for date changes on 11 segments (no route changes) was USD $301. A few days after paying this amount I received a "trip confirmation and receipt" by email from AA.