Originally Posted by
rucksack
I really don’t understand why this policy is so frequently misunderstood by agents. Except the changes due to dedicated Comfort+ fares, I think the policy has been unchanged for the past half decade.
It's because when they go to automatically revalidate and change it, their system errors out when the fare classes don't match. (I had a really nice agent once try to do it, then put me on hold, then come back and say exactly that - she tried it herself but it errored because of fare class mismatch, and she was told by whomever she called to support her that for F SDC, they manually override when the fare buckets aren't the same)
They have to manually override it, but some are unwilling to do so, thinking they can get in trouble or whatever other reason. Usually, once they consult with a Supe and are told to override it, the Supe documents the record and they're then miraculously fine with it.
Originally Posted by
flyerCO
I've had agents insist that you cant SDC when you purchase ticket same day. When pushed they never can find the section in policy that says that.
Exactly. I purchased a J award and there was a schedule change on Saturday (I bought it late Friday night) that caused me to misconnect; called, and it involved AF and KL segments, and when the agent called AFKL to get their new flights in the record, it took him a few minutes because he said AFKL wanted to cancel and reprice the ticket given it was within risk free, instead of even exchanging it.
He got it done, but what a joke. (because the only other itinerary they could get me on was pricing at 3x the miles, but that's not my problem)