Thank God today is Monday. Hopefully, the OP has complained already and will get a response today and this thread can die a natural death.

I have never understood why the FT threads need to devolve into over 100 replies of back and forth. If someone has a customer service failure, they should be complaining to the airline’s customer service desk THEN posting on FT about a resolution. The resolution might be helpful to someone in the future. To come here and start a thread first simply invites a rather exhausting back and forth that is full of angst.

And guess what? At the end of the day, there will be no resolution of the customer service failure via the replies in the thread because, well, this isn’t AA’s Customer Service desk.