Originally Posted by
craigthemif
I occasionally give TK a hard time for its customer service / language skills, but when they do the right thing it's worth highlighting... ^
After last year's IT update, my E+ status shifted forward a month. i.e. previously it was June 2017-May 2019 and the next cycle seemed to be July 2019 - June 2021. That was annoying because I had booked flights for June 2019 using an upgrade voucher to get a good start on my 40K requalification.
After my flights weren't showing as status miles, I sent in a feedback form - attaching an old statement showing the May 2019 end date. Lo and behold, TK have adjusted my E+ cycle to be the June 2019 - May 2021 I expected and my recent flights are now showing as status miles.
Kudos to TK. ^ I wish they still sent those monthly statements, as they are a godsend as proof of status / activity / etc.
Thanks for sharing and well done! I agree, it is generally my experience with TK that their IT is buggy and things will go wrong, but if you reach out to them, they'll try to make it right (even though it may take 2-3 queries via the Feedback Form
)
Yeah, I also wish they would still send out the monthly statements. I have archived all previous ones and screenshot my miles/membership dates/etc. in the app regularly