I occasionally give TK a hard time for its customer service / language skills, but when they do the right thing it's worth highlighting... ^

After last year's IT update, my E+ status shifted forward a month. i.e. previously it was June 2017-May 2019 and the next cycle seemed to be July 2019 - June 2021. That was annoying because I had booked flights for June 2019 using an upgrade voucher to get a good start on my 40K requalification.

After my flights weren't showing as status miles, I sent in a feedback form - attaching an old statement showing the May 2019 end date. Lo and behold, TK have adjusted my E+ cycle to be the June 2019 - May 2021 I expected and my recent flights are now showing as status miles.

Kudos to TK. ^ I wish they still sent those monthly statements, as they are a godsend as proof of status / activity / etc.