FlyerTalk Forums - View Single Post - Does IHG has central customer service handling hotel issues
Old Jun 16, 2019 | 3:25 pm
  #2  
hotelboy
10 Countries Visited100k100 Nights5 Years on Site
 
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 386
Yes and yes. If the hotel management has already responded be prepared for IHG Customer Care to back them up.

Surveys are sent if an email address is on file. If you filled out on in the past 6 months you will not get one.
hotelboy is offline