FlyerTalk Forums - View Single Post - Grand Hyatt Bangkok (Erawan) REVIEW - MASTER THREAD
Old Jun 16, 2019, 11:53 am
  #1551  
VegasGambler
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Join Date: Oct 2014
Posts: 10,904
I actually had a 2nd stay here in May.

I did not apply a TSU. They almost didn't upgrade me despite there being a suite available. I pointed out that it was available, and they said that it was a smoking room, and my preferences indicate a non-smoking room. I told them that I didn't care, and they gave me the suite.

I wish that there was a way to indicate that I prefer a non-smoking room if all else is equal, but my preference for a larger room or suite should take precedence. There isn't, so I just changed my smoking / non-smoking preference to "no preference".
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