Originally Posted by
mahasamatman
As far as I can tell, there has been no change, just a rogue agent. If you want to run away because of one rogue agent, you will never be satisfied anywhere. Every business has some.
I am hoping your correct, I have as usual emailed back to request a supervisor advise on this and if it is a change in policy. Issue seems to be that every BRG now takes a conversation to get the rogue agents to follow their own rules! This was a bit different as the agent actually took the time to list details and their exact reason for denial, hence my concern they ahve now been told to match cancellation policy exactly!
Will let you know the outcome!