More on the Conrad’s customer service...

I spent the day at teamLab Borderless on Odaiba, an amazing immersive digital art exhibition (highly recommended). I was exhausted, so I decided to have dinner at Cerise. Much to my surprise, the agent who greeted me at check-in the other day comes to my table with a menu and again greets me by name. We had a pleasant conversation. The impressive thing about this is that she doesn’t work at the restaurant. She said that she saw me walk in and wanted to say hello. Just amazing! It makes you feel very special.