Originally Posted by
HMPS
Yes just like your business or mine...hiring, training, supervising , feedback and counselling when required. We are humans, allowed t o get away with small deficiencies in our delivery and we will become complacent, making it "normal".
Indeed. What is the process by which someone (who?) notices that service is deficient/not meeting standards, can provide feedback, and then the appropriate personnel are counselled accordingly?
rb211.