This companys training seems utter nonsense

Now I know how well businessprocesses are at espressohouse so I know to avoid that brand

first a wait line on 20mins justbecause I saw the staff was clumsy. Then my turn and they had no clue about this benefit. 4 workers and one even said to customer that I need to go for a break now (okay maybe she was allowed that by the book but the way she handled it was far away from my customer service book). I tried to help them out with all rhe info from here and asked them toncheck with manager and finally one went to office for a call, came back yes there is sometging like this but manager could not explain how to do it.
well I was just polite and said nicely okay no harm I can stay without lunch kit but make sure the benefit is ready trainied ASAP since there will come soon more people with same request. they replied maybe next week this thing is clear. I replied again nicely with smile that you will see people asking this and causing queues so better be prepared.