Value for money/points is always a problem at high priced properties.

I understand your thoughts about views, rooms and location. Could be better or newer, but for me they are good. Actually I’ve got turn down service every day or a written note, that my ‘do not disturb’ sign was on. In that case I just call the housekeeping and got the turn down later. I find the service at the breakfast really good and I think, that I’ve seen sushi there (far right). The upgrades were good for me so far. I understand that it’s hard to get an upgrade when booking a suite and the upgrades on standard reward bookings were always very good.

My reason to stay at the Conrad Tokyo is that it’s the highest level of service perfection, I’ve ever experienced at a Hilton property and the second highest of all hotels, I’ve staid at in my life. I see so many differences to other hotels and I enjoy every single of them. They also inspire me for my business, which has nothing to do with hotels, but a lot with service perfection. Maybe I’m a service nerd.