Originally Posted by btonkid12345

The policy is that no US carrier "short checks" anymore. It's simply not allowed.

It's different with regional jets and pink tags - I'm speaking of when a white luggage tag is printed.

If you were there last and there was no space, the bag is to be gate checked. To your final destination (not an intermediate connecting point). Period.

The Manager clearly made an exception in the interest of calming the tension and to get the flight out. Also because she probably rationalized that you weren't hidden-citying to CLT with a roundtrip to Europe and a family in tow.

By the way, the worst line to use is "But they did it for me before!" They hate hearing that (without a supporting policy or clear detail stating why)