Old Jun 13, 19, 2:35 pm
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: AGR S, SPG PLT, MAR PLT, HGP Explorist, AA EXP, UA 2P
Posts: 1,745
No excuse for the lack of common sense or attitude, but it's well established around these parts that the top priority at AA is D0 - meaning the plane leaves at the departure time and no later. That GA is probably under a crazy amount of pressure and calculated valet checking would cause a delay - the manager, not as concerned as I presume they have some leeway to use common sense.

Doesn't solve the rudeness, but might explain the reasoning.
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