Ok, the list has been expanded since I left gold old Germany, but still is far from impressive (209 companies or services... for a country of the size of Germany after years of spending milions on "digitalization" is a sad joke) or universal as the system here in Sweden is. Of course LH can't expect people to be Germans, or even to have a eID. But the whole process doesn't make any sense in this case. A customer buys a ticket at LH and pays them. Said customer has a service complaint like missing baggage which entitles them to refund. Then they should just send the money to the FOP used for buying the ticket and be done with it. Where is the problem? Why should a customer identify themselves to LH for this?