My baggage was delayed on a recent flight and I had to purchase some clothing items for the next day, so I've contacted LH for re-imbursement.
The reply was quite positive up to and including the point that a copy of my ID (with the ID number blackened) would be necessary for the payment. But then it continued with
Is this standard procedure or is someone attempting to make me jump through loops? I find it is highly unusual that anything but a copy of my ID (if at all) would be necessary to initiate the re-imbursement.
HTB.
Isn't lufthansa based in the country that banned google streetview over privacy issues? Very strange practice. I'm filling two claims this week and will not comply if they request it. Had quite enough of them.