I suggest that you have nothing to lose with a CTA complaint. Yes, it is a bureaucratic exercise, and yes the agency can move slower than a snail on Xanax, but you have a solid case and it is your right to seek a remedy. I have read this thread since the time you first posted, and my feeling is that the GA and local management screwed up. No, the airline keeps obfuscating, delaying etc. because it has backed itself into a corner. Hopefully, the case reaches the desk of senior legal counsel and she/he says enough, let's do the right thing. I don't think Air Canada was expecting someone as restrained, calm and organized as you to keep at this. Stay the course and see it through. And with each passing month that Air Canada delays in providing fair compensation, it puts itself in a more difficult position.