Originally Posted by
donotblink
So, I went to the counter and told the agent, I have two bags to check and also my companion couldn't check in on the app or a kiosk. I don't think I should have to--or should tell an agent how to do their job or which order to perform those two tasks. I think any reasonable person would have done those two things. Hindsight is 20/20, but I didn't expect to be at the counter for more than an hour, I expected both actions to happen relatively quickly. Are you suggesting that I should have told the agent how to do their job specifically? Although I'm a knowledgeable traveler, I don't know how to use QiK. I didn't know that there was a hard deadline in QiK either.
Certainly you shouldn't have to tell the agent how to do their job. If you were at the counter well within the cutoff time but the agent couldn't fix your problem, had to call over a supervisor, and then turned around and said you had missed the baggage cutoff and your companion arrived too late, then that sounds like good grounds for a complaint to me. I didn't get that from your original post, and if that's my mistake then I apologize.