Originally Posted by
dav662
If you were denied boarding and it is not only the dog then for sure you should write to the Canadian Transport Agency. I can assure you that they respond very quickly. I also presume that you had a sort of altercation at the gate agent too or else he probably would not call the security. CTA would want to know the whole story before they would act on it.
Nope! No altercation- I was so sure that the agent was just being overzealous and was playing nice and had all the documents that would permit me to travel (as I had done so many times before). I have copies of the incident report from YQB. Before I received it I spoke to the “Head of Security” and also recorded the call of him reading me the incident report. I also asked questions in the call and was told that “AC requested security and wanted us removed”.
I can certainly post the copies. Even Global News has copies of this and mention it.
Originally Posted by
vernonc
Airport security staff report summary was posted by the OP - seems like security had no issues and said they were polite. Security was just following AC staff instructions.
(I have a copy of the security report and just to confirm our behaviour is described as “pleasant and appreciative”). I am still waiting for internal reports from Air Canada (referred to “pipida” I believe).
Originally Posted by
canopus27
And "AC Security" (who were not there, but I'm sure have since injected themselves) have a history of hyperbole and making inaccurate assertions & accusations.
When we were being escorted out the security guards (who were very nice) even said to us “what are you guys going to do now?”. My husband said that we were going to find a car rental and was looking through his phone. The security guards said “let’s show you where the car rental desks are and see what we can do” (They even went as far as helping us).
I asked them if they were going to have this incident documented and he said “sure but you would have to provide me with your information” and pulled out a little pad of paper. I’ve never been escorted by security - anywhere so I don’t know how they usually deal with people.
...my husband was in contact with them the next day and there was a bit of a struggle to get our hands on them (hence the recorded phone call) but eventually we did. I did not want them saying we were removed from the terminal for our behaviour.
I should also mention I have a photo we (secretly) snapped when security was trying to talk to the gate agent time stamped at 7:16pm (flight was supposed to leave) and you can still see passengers boarding. The doors didn’t close for another 14 minutes 7:30pm and the flight took off around 7:30pm. Even then it boggled our minds WHY the rush to have us removed?