Originally Posted by
Antarius
It is AA's fault as this should be a simple process and their failure to deliver is not the fault of the OP.
2 hours is more than twice the minimum check in time. What if the OP showed up 3 hours before and this happened? Then should they have showed up 4 hours before?
1. Based on the experiences of another poster above, it's not in fact a simple process. Apparently upgrades with separate PNRs often run into issues.
2. Personally, I think it's debatable that it
should be a simple process, especially when you combine the fact of separate PNRs with the fact that the sponsoring account did not have the requisite number of stickers at the time of the upgrade. To me, the latter fact is relevant in determining fault; others can disagree.
3. It is not AA's fault that LAX was a zoo on that particular day. Does that mean OP should have shown up 3 or 4 hours early? No. But I don't think that changes or affects AA's level of fault.