Originally Posted by
Deniedboardinghelp
I filed a claim in the baggage hall for lost or delayed luggage, so hopefully it will get sorted out, but I am posting here in the hope that someone might have advice about potential compensation. As I understand it, if my bag never turns up I can make a claim (up to £1000?) and I could also claim on travel insurance, but I am wondering about things I need right away. For example can I buy a new toothbrush etc. and get BA to refund these costs. Does the fact that it may have been due to a technical problem at SFO change the liability? I can imagine BA trying to claim it wasn’t their fault so they don’t have to pay? Any advice much appreciated.
Rather mediocre overall by the sounds of it, redeemed somewhat by the flight itself being enjoyable.
For the quoted paragraph, yes there is an upper limit of about £1200 per person for a lost baggage incident, but that very rarely happens, particularly if multiple bags were involved. Separate to that, but not over-riding the limit - is that BA will pay for essential toiletries and clothing, for things like a toothbrush (hopefully that won't be too expensive !!!!). But if you are going home there is an expectation that you will have duplicate items at home, and I suspect that may include your toothbrush. Typically the bag will arrive 2 days late, via a courier. Just check your WorldTracer information online to ensure it has (most importantly) a good telephone number for you, and the correct address and postcode. The technical issue doesn't make a difference to the baggage situation, unless you were more than 3 hours late into LHR. If so, have a look at the EC261 thread in the Dashboard for the compensation which applies for that.