Originally Posted by
kingcole974
Same. Lloyds tell me to call BA. I did mention it to BA, knowing it wasn't their issue and was told to call Lloyds.
Staff at Lloyds don't even know what the upgrade voucher is when I mention it
There is or was a team at Lloyds that was specifically responsible for this kind of queries. They gave me their number some time ago but I don't have any more. It may be worth trying to get the number for that team, if it still exists.