FlyerTalk Forums - View Single Post - CX cost cut extends to FRA checkin service- very poor experience
Old Jun 10, 2019, 11:40 am
  #19  
Buster CT1K
 
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,161
Yes flying these days is generally comfortable, but not truly luxurious in J. There are smart and not smart ways to cut costs, and if it is cut in such a way that a loyal customer experiences a pain point and starts looking elsewhere, that is a real problem.
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