Originally Posted by
Admiral Ackbar
It took 8 weeks for Lennox to refund me $200 for my furnace (parts that should have been under warranty but that I incurred during regular maintenance with technician) because Costco made them do it. Giving back money to customers is anathema to most corporations and they take forever to do it. Does not help but I would perhaps enjoy my summer before launching legal proceedings.
Wow huh?
I can totally appreciate these big corporations have millions of customers- I expected a refund would take them 3-4 weeks and would even go as far to consider that reasonable.
A little back story I left out from my original post...
- AC only refunded once Global News contacted them (just days before I was told NO in writing).
- When I called them multiple times (3-4 weeks later) I was told “I was already refunded” to “submit a claim” to my fare was not eligible for refunds/ I was considered a “no show”.
- AC has yet to respond to multiple emails in early May
(not even a “my apologies it took so long” - emails were sent to both customer care and some contacts at the Executive Office).
NOTHING.
The law office sent them registered mail on May 15 (delivered with receipt). How miraculous it was processed the SAME day and posted to my account on May 20th. Of course this is at my expense- and we will go after them for legal fees etc.
(Just for comparison sake my husband had a flight cancelled due to the Max8 groundings).
He “claimed a refund” via their website on April 9 and acknowledgement email was received at the end of April (with future travel code)
...His refund appeared on May 7th to his Amex.