Originally Posted by Ocn Vw 1K
An spg.com site that gives us consistent and competitive functionality compared to other leading guest booking sites: such as, seeing all available rates, seeing rate changes from day-to-day on a multi-day search, telling us what promos we're signed up for and how we're doing thereon (esp. important for *wood which loves the targeted promo), remembering our user preferences and respecting our time on the site.
It seems *wood has focused more of its site resources on aesthetics than functionality.
Amen. I shouldn't have to make multiple clicks on each property just to compare rates. If orbitz can provide a rate matrix, spg.com can be programmed to do the same. Also:
(1) Elite benefits (but not points) for priceline stays, like Hyatt and Marriott do.
(2) Provide points and elite benefits for stays booked through online travel agents (non-opaque) such as travelocity, orbitz and expedia (only fair as rates are often higher than spg.com)
(3) Meaningful elite benefits such as free health club access, free h/s internet, etc. (as upgrades are often n/a)
(4) Stop targetted promos - make them available to everyone. After all, the purpose of the promo is to drive more business.