Originally Posted by
moondog
The price they paid for the upgrade does not matter.
What matters is that they paid for a product that CA didn't deliver.
On the risk to repeat myself..
You're aware that: Y+ on Air China means more seat pitch (or bulkhead seat) than Y. They got that.
That's it. Y seat, Y food, Y IFE, Y drinks, Y service..
So they already got what they paid for.
They did NOT understood that, quite clearly, and despite the crew (and myself) telling them that they basically got the very "Y+" product, they would have none of it
If CA would have called that first row in Y as Y+, they'd had no recourse at all to complain (or get their money back). Since that would have been the "correct", yet very same product.
The only thing they didn't got from the product was the name itself.
But the product description was delivered, and even some money was promised back.