Anyone want to weigh in on the fiasco at ATL today? Basically, storms sat over Atlanta most of the day, turning my TYS-ATL-DEN into 6 hours of delays, with 3 gate & concourse changes in 4 hours in.

A ground stop in Atlanta caused my TYS-ATL flight to be delayed 2 hours, which could lead to a misconnect, but the crew didn’t make it in time allowing me to enjoy another 4 hours in ATL.

I was impressed by the skill of the gate agent in TYS handling questions and rebooking potential misconnects and the pilot of the CRJ (Endeavor) kept us aware of everything he knew and worked to get us to ATL ASAP. I was also impressed by how well the ATL B&F SkyClubs handled the influx of pax looking for refuge and information, never missing a beat in food and bar service as well.

All that goodwill was tarnished by the gate agent for our ATL-DEN who couldn’t/wouldn’t make announcements and proclaimed to anyone that asked he knew nothing about what was going on. The GIDS was our only source of information about lengthening delays. We only boarded, when, as we found out later, that our pilots finally made it in from Nashville. The flight attendants were obviously a relief crew, who did the basics, but not much more.

The Diamond Desk did a great job in making backup reservations and making sure that we still had the FC seats on our original flight, even though the app kept telling me we were on the backup flight, which was probably the reason I didn’t get gate change information.

Kudos to the TYS staff, the Endeavor pilots, and the ATL SkyClub during a day of massive IRROPS. Unfortunately, ATL gate staff needs help, as usual.