Just flied CX288 From Frankfurt to Hong Kong. Here I would like to share the checkin experience.

When approaching the checkin area, I immediately noticed this was a new location, much smaller and shabby.

I checkin at the First class desk. The first thing I noticed was she was not in CX uniform. Actually, none of the checkin crew wore CX uniforms but airport crew ones. The crew at first class counter didn’t smile, acted like a robot and didn’t address me as my surname during the whole conversation. Well, I don’t think it was wrong but that was something we don’t get used to have at CX checkin counters.

“ to Kaohsiung please” I placed my passport on desk. She took my passport and then checked.
“ but your ticket is only to Hong Kong “
“ yes, because I have another KA ticket connecting to Kaohsiung. Should I show you the boarding pass? ( I online checkin in advance)
“ No, your luggage destination could only be Hong Kong because they were separate tickets “

I was completely shocked to hear that!
Isnt CX-CX baggage interline the most basic common sense for any checkin crew? It’s even more surprised that this happened at First class counter. Isn’t first class checkin crew more talented and most experienced?

I couldnt help raise my voice
“ Are you joking me? “
“ no, to Hong Kong only” She insisted.
“ Can I talk to your supervisor please? “
And then one guy came up from behind, kept saying sorry and fixed this problem.

I noticed he was still not in CX uniform so I asked him “ Do you work for airport or airline?
He said he worked for airport but presenting CX airlines. Ok, it is clear CX fired every their own checkin crew. Usually airlines would leave one crew to supervisor the checkin, but CX didn’t! The only guy who in charge of checkin is still a contract airport worker! That is why the checkin staff was lacking of knowledge and experience. Shame on CX !!

After checkin, I went to CX lounge. At entrance, crew was in CX uniform, smiling , welcome and addressed me by surname. Very polished, like CX crew usually do