Originally Posted by
lovefly88
Booked two tickets on Cebu Pacific tonight. Flying to MNL on a Tuesday night. Double checked for accuracy before clicking payment. When I open my email the ticket is for the following day.
I called Cebu up and they said they will waive the rebooking fee but charge fare difference if 121 HKD ($15 USD). I’m all about principle of the matter, while $15 is not a big deal, why should I pay $15 for their mistake?. Spent nearly 2 hours on the phone talking to different agents and they said there’s nothing can be done unless I have screen shots. I asked why would I take a screen shot of a regular ticket I’m purchasing and the agent said the website has lots of problems so always should.
Recommended I fill out complaint form and they may solve it. I did. We’ll see what happens. If not, I plan to initiate a chargeback. It would basically be my word against theories though.
Any thoughts?
Which timezone are you in? Sounds awfully similar to this AirAsia bug...
Air Asia booking system time zone bug for US customers