Originally Posted by
AndyAA
At that rate, an airline isn’t under any obligation to do anything, including following provisions in the CoC. AA willfully violates the CoC on numerous occasions by closing the door early leaving paxs behind.
The only obligations come when facing a court order to do so. Everything else is voluntary until a pax chooses to litigate and wins.
Exactly. The law or a contract isn't some clear, magical thing. There are requirements and legal considerations beyond customer service that fall outside a contract, and as you note, even something clearly in the contract is only as good as its enforcement.