PaperGlider

I like and value the 20 minute guarantee. The 20 minute guarantee has been re-assuring for me to plan my ground transportation and subsequent schedule. (It also keeps me from taking time to use an arrival lounge! ) understand to achieve that goal, there must require a speedy pit-crew or an otherwise planned and executed performance by baggage handlers.

I hope the solution is supporting the baggage crews with the right people, standards, and equipment. Because, trying to solve this by slyly extending the 20 minute to a 2 hour guarantee would still allow this rough handling and unsafe actions to happen ( maybe after a 1 hour 40 minute extra break).