Originally Posted by
Dr. HFH
Nice. Good on AA. It doesn't always go down like that, but it's nice when it does.
Exactly my point. AA has no obligation to do anything in this situation, but may choose to in the interest of good customer service/relations. If there's an AA lurker here, hopefully s/he will see the benefit and pass the word up the chain.
At that rate, an airline isn’t under any obligation to do anything, including following provisions in the CoC. AA willfully violates the CoC on numerous occasions by closing the door early leaving paxs behind.
The only obligations come when facing a court order to do so. Everything else is voluntary until a pax chooses to litigate and wins.