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Thread: F meals not catered on 1000 mile flight
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Old Jun 7, 2019 | 6:28 pm
  #96  
Dr. HFH
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Originally Posted by oyouno
I received a fast response from my complaint regarding no meal on my F flight and also the 2 hour delay which occurred prior to the no meal F flight.
They apologized for failing and applied miles to my account.
Nice. Good on AA. It doesn't always go down like that, but it's nice when it does.


Originally Posted by oyouno
It's all about customer service....
Exactly my point. AA has no obligation to do anything in this situation, but may choose to in the interest of good customer service/relations. If there's an AA lurker here, hopefully s/he will see the benefit and pass the word up the chain.
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