Originally Posted by
GNRMatt
I think some people really need to stop trying to be a lawyer for AA on the forums and look at this through basic common sense. When an company promises something (in this case a meal) and does not deliver it, there needs to be some type of compensation (the amount/format can vary based on the consumer and what was missed by the company).
I like that. "Some people." You mean me? Very clever.
The point I'm trying to make here is that there's a difference between what AA (or any airline) is
required to provide and what it may
choose to provide in the interest of customer relations.