Originally Posted by
Antarius
The CoC is only one part of this. A hotel does not explicitly state that they have running water. They merely state they have showers. If you checked in and they told you, "our T&C merely said we have showers, not that they would be usable", would that be acceptable? Yes, airline food sucks and yes it does not cost a lot. But neither do the raw ingredients at a fancy Michelin star restaurant. That doesn't mean an advertised and therefore expected service not being delivered is ok, merely because it is somehow buried in fine print.
Agreed. In fact, your contract with the hotel may make no mention at all of showers, or closet hangers. And more specifically on the meals in F or J, the airline expressly alerts passengers that sometimes they will not have their preferred choice of meal. But a meal, some meal, is part of what the airline has promised to provide as part of the service. Where is it in the Cs of C is not the question.