Originally Posted by oyouno

I received a fast response from my complaint regarding no meal on my F flight and also the 2 hour delay which occurred prior to the no meal F flight.
They apologized for failing and applied miles to my account. They didn't specify or admit to the shortcomings in detail rather if it was the no meal or the 2 hr delay but it does seem they read the complaint and instead of blowing it off and responding with a copy/paste response and taking no action (which is what I fully expected to happen) they did the right thing at least for me and it restored my faith in AA. Having a bad experience dealing with any company can have a long lasting negative effect on the customer deciding to select to deal with the same company again in the future. There is always fine print somewhere that can be pointed to for a company to get around things and I am sure they could have pointed to no meals after 8pm or something but in my case they at least showed good faith in making it right. So now I went from being pretty upset from that flight and experience on AA to being treated fairly. It's all about customer service and now I am giving props to AA and looking forward to upcoming trips with them.