Originally Posted by
oruvin
Did you finally get your points or refund?
It seems I'm having exactly the same issue - no avios posted, they've asked to send them screenshots, and no response from them anymore at all.
Is there some phone number I could call?
Still no Avios nor money.
They did e-mail me on Tuesday, stating that I would have my Avios within a few hours, and I read in the comment section on HfP yesterday, that a reader received his Avios this week.
I quickly replied to the e-mail stating that I wanted a refund and not the Avios, but I have not heard anything since then.
I just wish I had paid with my Amex!