Originally Posted by PaperGlider

I looked at this story differently; I see there was careless baggage handling and I see that Alaska Airline taken action to fix it.

I saw how Alaska Airlines got some bad press. It was caused by employee(s) of company hired by Alaska Airlines to handle baggage. Then I read how Alaska Airline did something about it. The careless employee won't work on jobs for Alaska Airlines again. That action will be noticed and the handling should be better.

Carelessness or dereliction needs to be managed. And, in this case, it is.