Originally Posted by
PUCCI GALORE
I'd never realised that either could weigh 23kg. What I do think is that the person bringing their hand luggage aboard must be able to get it in the overhead locker themselves. It's not fair to rely on other passengers to do so, and I do not see why crew member should not refuse if they are concerned about back injury.
I have been on flights where I have seen older passengers attempt to lift their somewhat heavy bags and ask the cabin crew to assist and have been refused this assistance on the rounds that the CC are not allowed to lift the bags for customers. Of course as an able bodied millennial I ma more than happy to help these passengers and always try to when I can!