Originally Posted by
malkie
Shouldn’t have to do this, but I check everything when I sit down, including the drawer and foot stool. Frequently end up using the hot towel to clean the table.
There’s no way cleaners should have missed that, unless they don’t drop the foot stools on their rounds ?
I do the same, on every airline, every time I travel. Especially to check the seat functions as expected...so if you've seen a crazy idiot fully reclining his seat before takeoff, you may have travelled with me!
A bad experience on AA in a non-reclining J seat that I discovered an hour after takeoff from DFW quickly taught me the power of being in a position to say “ok, I accept there are no spare seats, I would like to get off now then and take a different flight with a fully functioning seat” vs relying on customer service goodwill gestures later. AA customer service did their best to make things right, but I would have easily forgone the customer service gestures for a fully functioning seat as all I wanted to do was sleep, not sit upright for the flight.