The history tab in the app is not really the history by transaction date , it is slotted by reservation date. And it seems to be based off the current Hyatt feed, not the history of the balances, do they don’t reconcile (like a checkbook would with monthly balances)

ill try the desktop when when I get home.

in the meanwhile, I didn’t get the follow up from either the Globalist desk or my concierge. Anyone have a suggestion on how to escalate?

thanks!