This is outright untrue. I know for a fact this account is over 13 years old with never a late payment and that month's bill alone was over 10k from the trip.

The AMEX of old is no longer. This is a screwjob plain and simple. After the initial FULL 45 days past there was a standard dispute filed. That was unsuccessful along with the re-review evidently that took another 45+ days.

The supervisor Michael was very focused on the fact "you agreed to the cancellation policy when the booking was made" and to heck with what the webpage says when you cancel. How that makes sense I have no idea, but when you are stonewalled into "I am the only person you can talk to right now" and it is a minimum 72 hours for the next person up the chain to get back with you, it can be very frustrating.

To anyone that believes AMEX will have your back when it comes to their own travel department - DO NOT.

I would love to hear from anyone that thinks this is acceptable.

Copy of the email below (some personal details covered with XXXX):


---------- Forwarded message ---------
From: American Express Travel <[email protected]>
Date: Sun, Jan 13, 2019, 11:41 AM
Subject: Cancellation for Trip ID: 3057-3255
To: <XXXXXXXX>
FLIGHTS
HOTELS
VACATIONS
CARS
CRUISES

Cancellation Confirmation

This email confirms that your booking has been cancelled. You can review the details of your cancellation below. If a refund is due, it will be processed and posted to your credit card account. Please note your refund may take up to 45 days to be fully processed.

If you need to rebook , fare differences may apply. cancel false
AMEX TRAVEL TRIP ID: XXXXXXXX

• Four Seasons Hotel Cairo at Nile Plaza
  • Room 1: XXXXXXXXXXXXX
    • Room 2: XXXXXXXXXXXXX

This hotel reservation has been cancelled.

Your Selected Hotel

Four Seasons Hotel Cairo at Nile Plaza

1089 Corniche El Nile, Cairo,Wed, Jan 16, 2019Thu, Jan 17, 20192 Rooms, 1 Night

ROOM DETAILS

Room, 1 King Bed (Nile View)
Room Restrictions and Cancellation PolicyCancellations or changes made after 18:00 (hotel local time) on January 13, 2019 or no-shows are subject to a property fee equal to the first nights rate plus taxes and fees.

Room, 1 King Bed (Nile View)
Room Restrictions and Cancellation PolicyCancellations or changes made after 18:00 (hotel local time) on January 13, 2019 or no-shows are subject to a property fee equal to the first nights rate plus taxes and fees.

Guest

• Room 1 main guest: XXXXXXX
• Request: None
• Room 2 main guest: XXXXX
• Request: None

Contact Information

Main Contact

• XXXXXXX
  
• XXXXXXXXX
  
• [email protected]
  

Refund Information

Total Cost$ 966.02Amount Refunded to Card$ 0.00Planning ahead so you'll know the things to do, see, and eat while you travel is the fun part, but don't forget to help protect your trip against unforeseen events. Click here for information on American Express Travel Insurance.For peace of mind wherever you go, carry American Express Travelers Cheques. They never expire, and we'll refund them if lost or stolen. We also give you 24/7 customer support so you can get help when you need it. See Terms

DON'T MISS OUT

Get exciting travel savings and inspiration in our emails. All services covered by this itinerary are subject to the terms and conditions specified by the travel suppliers. Customer agrees to the terms and conditions set forth on any brochures or advertisements describing any lodging, tour, cruise, accommodations, transportation or other services, and to any and all conditions contained in documents for any such services including, without limitation, all cancellation and change fees. No employee, representative or agent of American Express Travel Related Services Company, Inc. and its parent, subsidiaries or affiliates (collectively, "Amex") has authority to vary the terms and conditions. Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable at check-out. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Optional travel insurance can be purchased at www.allianz.com. Please note, if you make any changes in the future to your travel plans, please be sure to update the insurance provider.

Travelers desiring transportation across any international boundary are responsible for obtaining all necessary travel documents and complying with all government travel requirements. You must present all exit, entry and other documents required by law. Amex shall not be responsible to you for any loss or expense due to your failure to comply with such requirements. Travel Suppliers reserve the right to refuse carriage to any passenger who has not complied with applicable laws, regulations, orders, demands, or requirements or whose documents are not complete. It is your responsibility to research the travel documentation requirements applicable to your journey. Many countries require that your passport be valid for up to six (6) months from your date of entry or planned departure date from the foreign country. For U.S. passport holders, country-specific documentation and passport validity requirements are accessible at http://travel.state.gov/content/passports/english/country.html. Due to frequent changes, Amex cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on the foregoing website.

Air Transportation. Important airline ticket terms and conditions and other important notices apply to air transportation. Please visit https://myamextravel.com/static/conditions for more information.

Airline Notice on Hazardous Materials. Please note that U.S. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative or visit https://www.faa.gov/about/initiatives/hazmat_safety/.

Liability Statement. You understand and agree that American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex"), when acting solely as a sales agent for travel suppliers, shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other ! business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

CALIFORNIA:

Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly reimbursed to the passenger. This provision does not apply where the seller of travel has remitted the payment from customer to another registered wholesale seller of travel or a carrier, without obtaining a refund and such other provider fails to provide the agreed-upon transportation or service. In this situation, the initial seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the customer payment, and if disbursed to a registered wholesaler of travel, proof of current registration of that wholesaler. This transaction is covered by the California Travel Consumer Restitu! tion Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with the TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to the passenger when required. The maximum amount that may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which a TCRF claim is fi! led. A claim form may be requested by writing to: Travel Consu! mer Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting the TCRF's website at www.tcrcinfo.org.

WASHINGTON:

If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty (30) days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen (14) days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

HAWAII:

Please visit http://cca.hawaii.gov/pvl/files/2013...mer_rights.pdf for information on Hawaii consumer rights. The name and address of the financial institution which maintains our travel agency trust account is Bank of Hawaii, Waikiki Branch, 2222 Kalakaua Avenue, Honolulu, HI 96815. The name of the trust account is a Client Trust Account.

California CST#1022318, Washington UBI#600-469-694, Iowa TA#669.