Originally Posted by
missamo80
I had no issues getting my claim paid from Chase when I had my flight go mechanical in Calgary one winter. Went straight to a hotel of my choosing instead of waiting for an incredibly overworked outstation to give me some token voucher. They paid the hotel, transportation each way, and meals. Getting the cancellation notice from Alaska was easy.
Best part? I clearly told them the charges were in Canadian dollars and they paid me the amount... in American. I actually made money on it!
Neil
I am glad to hear of a good experience, and it's possible most claims are paid expediently (maybe Chase is a leader in this regard). I do know the travel insurance industry has its detractors based on perceived bureaucracy/reluctance to pay. At least one of the big insurers (will have to check which one) has started to advertise proactive trip monitoring and automated claims to combat this. Nice bonus on the FX error too!